Delivery & Refund Terms

Effective: June 1, 2026 · Initial launch version, pending legal review. This page is not legal advice.

1. Delivery

Remora is a digital service, not a physically shipped product — there is no shipping, delivery time or delivery fee. The moment your payment succeeds, your account is upgraded instantly to the paid (Pro) plan and the paid features become available. You can download the app for free from the download page and use your upgraded account on all your devices by signing in with the same email. A payment confirmation and receipt are sent to the email used at purchase. If a technical issue means the upgrade does not apply immediately, contact us at remora-billing@embedra.net and we will resolve it within 1 business day.

2. Who you are buying from

The Remora software is provided by Embedra Teknoloji Hizmetleri Ticaret ve Sanayi Anonim Şirketi ("Embedra", "Remora", "we"). For customers in Türkiye, payments are taken through the iyzico payment infrastructure and the seller of record for your order is Embedra directly; we handle billing, delivery and refunds ourselves.

For customers outside Türkiye, paid plans are sold through a Merchant of Record (MoR) partner that acts as the seller of record for those orders and handles billing and returns. The partner is named at checkout and on your receipt.

3. Refunds and your right of withdrawal

For one-off purchases and the first payment of a subscription, consumers in Türkiye, the EU/EEA and the UK generally have a 14-day right of withdrawal.

This right of withdrawal does not apply to digital content or digital services that you have started to use once you have expressly consented to waive it. Remora is a digital service supplied immediately: the moment your payment succeeds, your account is upgraded and the paid features become available. By completing checkout — and by accepting the terms presented there — you give that express consent and ask us to begin performance at once. Accordingly, once you have started using the paid features, the fee for the then-current period is non-refundable, and subsequent subscription renewals are likewise non-refundable, save where mandatory law provides otherwise.

4. You can cancel at any time

You may cancel a Pro subscription whenever you like — from your account page or by emailing us. Cancellation stops the next automatic renewal. Your paid features remain active until the end of the billing period you have already paid for; after that the account reverts to the free tier. We do not lock you into a fixed term and there is no cancellation fee.

5. How to cancel or request a refund

Cancel from your Remora account page, or contact us at remora-billing@embedra.net. When you contact us, include the email used at purchase and the order or receipt number (it is in your purchase confirmation email). Approved refunds are returned to the card or account used for payment under the payment provider's processes — generally within 14 days at the latest. Once a refund is issued, access to the paid features ends. For orders outside Türkiye, refund requests are decided by the Merchant of Record on your receipt under its refund policy.

6. Chargebacks

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. Opening a chargeback without contacting us may lead to your account being suspended pending review.

7. Contact

Embedra Teknoloji Hizmetleri Ticaret ve Sanayi Anonim Şirketi — Remora. Address: Adatepe Mah. Doğuş Cad. No: 207Z İç Kapı No: 1, Buca / İzmir. Billing & refund requests: remora-billing@embedra.net · Phone: +90 850 305 1372. Full seller identity details appear in our Distance Sales Agreement (TR) and Terms of Service.